Privacy Policy

Effective Date: April 20, 2026
Last Updated: April 20, 2026

Introduction

Welcome to The Retreat Atelier (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply for or attend our retreats, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

a) Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

  • Full name

  • Email address

  • Phone number

  • Billing and payment details

  • Business information (if applicable)

  • Application or intake form responses

  • Communications (emails, messages, inquiries)

b) Sensitive Personal Information (Retreat Applications)

When you apply for or attend a retreat, we may collect additional sensitive information, including:

  • Health information (e.g., injuries, medical conditions, physical limitations)

  • Dietary requirements or restrictions

  • Emergency contact information

This information is collected solely for the purpose of ensuring your safety, well-being, and experience during retreats. We take extra care to handle this information securely and limit access to only those who need it.

c) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the site

  • Referring URLs

  • Cookies and usage data

How We Use Your Information

We use your information to:

  • Provide, manage, and deliver our services and retreats

  • Process payments and transactions securely

  • Communicate with you (including confirmations, updates, and support)

  • Personalize your experience

  • Ensure participant safety during retreats

  • Improve our website, offerings, and user experience

  • Send marketing and promotional communications (you may opt out at any time)

  • Comply with legal and regulatory obligations

Payment Processing

We use third-party payment processors (such as Stripe) to process payments. Payment information is handled directly by these providers and is not stored on our servers.

These providers use secure encryption and comply with industry standards to protect your information.

Third-Party Services and Tools

We use trusted third-party tools to operate our business, including:

  • Payment processing (e.g., Stripe)

  • Analytics tools (e.g., Google Analytics)

  • Email marketing platforms (e.g., MailerLite)

  • Website hosting and platform providers (e.g., WordPress)

These providers may collect, process, and store your information in accordance with their own privacy policies. We only share the information necessary for them to perform their services.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze traffic, and remember preferences.

a) General Use

Cookies help us:

  • Understand how users interact with our site

  • Improve performance and functionality

  • Store user preferences

b) WordPress-Specific Cookies

  • If you leave a comment, you may opt in to saving your name, email, and website in cookies. These last for one year.

  • A temporary cookie is set when you visit the login page to determine if your browser accepts cookies.

  • Login cookies last for two days (or two weeks if “Remember Me” is selected).

  • Screen preference cookies last for one year.

  • Editing or publishing content creates a temporary cookie that expires after one day.

You can disable cookies through your browser settings, though some features may not function properly.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string (hash) of your email address may be sent to the Gravatar service to check if you are using it. After approval, your profile picture may be publicly visible alongside your comment.

Media and Content Usage

a) User-Uploaded Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS), as others may be able to extract that information.

b) Retreat Media (Photos & Videos)

During retreats or events, we may capture photos and videos for marketing, promotional, and educational purposes.

By participating in our retreats, you acknowledge that:

  • You may appear in photo or video content

  • This content may be used on our website, social media, and marketing materials

Where required, we will request explicit consent. You may also request not to be photographed or recorded, and we will make reasonable efforts to respect your preferences.

Embedded Content from Other Websites

Our website may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the original website.

These third-party sites may collect data, use cookies, and track your interactions with their content.

How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Service providers and partners who help operate our business

  • Payment processors

  • Legal or regulatory authorities when required by law

If you request a password reset, your IP address may be included in the reset email.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy.

  • Comments and their metadata may be retained indefinitely

  • User account information (if applicable) is stored until deleted

  • Retreat-related data is retained as needed for legal, safety, and operational purposes

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent at any time

If you have an account or have left comments, you may request an exported file of your personal data.

Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.

Your data may be processed or stored in Canada or other jurisdictions where our third-party providers operate.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Email: info@retreatatelier.com

Consent

By using our website and services, you consent to the terms of this Privacy Policy.